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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rolani Rutledge

March 15, 2024

5  out of  5 rating by Rolani Rutledge
"Been with state farm for a while now but since I have been with this office I'm very pleased with the service and employees in this office . Make a phone call to them and the job Is done and that's what I like great service and Rachel's office displays that 100% ."
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James Hill

March 2, 2024

5  out of  5 rating by James Hill
"We love working with Rachel’s office. Brent works hard to give us quality service and maximize our savings."
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Ju Lie

February 22, 2024

5  out of  5 rating by Ju Lie
"Brent is the BEST representative. He is kind and very professional. Additionally, he is extremely responsive and takes good notes. He takes the time to understand my questions and answers them thoroughly. Brent works hard to give me pricing for all of the different options I ask for without hesitation. I LOVE that I can text my questions and it's not a robot at the other end. Thank you for everything you've done for me!"
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Morrigan Carpenter

February 21, 2024

5  out of  5 rating by Morrigan Carpenter
"Personable and friendly agent/staff. Thanks Rachel Williams!"
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Tiffani Sweet

January 19, 2024

5  out of  5 rating by Tiffani Sweet
"I transferred from my previous agent after over 5 years of being with them because the one time I needed them (after paying every month or ahead) I received terrible service and no help. I have been with Rachel for 3 months and her office has helped me more in these 3 months than anyone has in the last 5+ years with StateFarm. Not only educating me (because I know almost nothing about insurance) but Saving me money while ADDING coverages that I needed & was never informed I didn't have by the last agent. Even when I had a very small billing issue I left 1 voice-mail...Yes 1...and Brent took care of everything Before even calling me back to let me know it was all rectified!!! You literally couldn't ask for better service or a Better agent. I'm soo glad I made the choice to switch to an agent that actually cares about the customers needs not just the numbers or monthly payment."
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Zuncherrie Doyle

January 16, 2024

5  out of  5 rating by Zuncherrie Doyle
"Very helpful by making sure the correct department help me with my issue"
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Leah F LewisWesterfield

December 4, 2023

5  out of  5 rating by Leah F LewisWesterfield
"I have been a member for quite some time ….3-5 years or more. Their service umbrella is informative, knowledge based, friendly and accurate!!! They will never get rid of me. I’m there’s❣️ I have had other curt, invisible agents that would pass me off, have me call a dozen times before reaching a human or ring for 15 mins on hold. This is NOT Rachel Williams and staff. They are business first… then friendly & fun after… Thank You Rachel & Company"
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TONY Tomato

October 11, 2023

5  out of  5 rating by TONY Tomato
"This agency is very attentive to your needs for personal and business information about insurance."
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DayStar Inspections, Inc

September 29, 2023

5  out of  5 rating by DayStar Inspections, Inc
"Awesome experience working with Nathan Gegg at Rachel Williams State Farm Insurance. He understood our immediate insurance needs and worked hard to get us covered in a timely manner. Smart, energetic, persistent- a rising star for sure! Thanks Nathan! Job well done."
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Charity Mccollum

September 1, 2023

5  out of  5 rating by Charity Mccollum
"Rachel is very supportive of teachers and giving back to the community! I appreciate all that she does!"
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Courtney Simon

August 29, 2023

5  out of  5 rating by Courtney Simon
"Rachel is extremely generous to teachers! Her thought and care is much appreciated. Highly recommend!"
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Heather Weiss

August 26, 2023

5  out of  5 rating by Heather Weiss
"What a wonderful person! Rachel is kind and very responsive. She really cares about and seeks ways to support her community."
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Kara Petty

August 25, 2023

5  out of  5 rating by Kara Petty
"I appreciate how much you care about your community! Thank you for supporting teachers! Greatly appreciated!! #SHOWTHEMSOMELOVE #weloveteachers"
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Roslyn Davis

June 14, 2023

5  out of  5 rating by Roslyn Davis
"Ashley was a great help with my home and auto insurance, she’s always polite and and very knowledgeable. She’s able to save me a lot of money. Thank you Ashley!"
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Din G

June 14, 2023

5  out of  5 rating by Din G
"I was actually having a bad day when I called into their office. I think Ashley could sense that, and actually-eventually made me laugh and loosen up. She was a pleasure to talk to, and they delivered everything they said they would."
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shakinah Kayyy

June 9, 2023

5  out of  5 rating by shakinah Kayyy
"Ashley was wonderful so kind a polite and understanding I’m really happy I chose State Farm for my insurance!!"
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Nina Berry

May 18, 2023

5  out of  5 rating by Nina Berry
"Rachel is very patient with my many questions. She follows up with any changes by emailing what we discussed and what changes we want. She lets us know what we can expect and on what timeline. She (and her office staff) are always willing to answer questions or requests in a timely manner. I continue to appreciate Rachel and staff after many years with them!"
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Badr Shedid

January 31, 2023

5  out of  5 rating by Badr Shedid
"I recently had the pleasure of experiencing excellent customer service from Ashley, friendly, knowledgeable and went above and beyond to ensure my issue was resolved in a timely manner. I would highly recommend state farm company due to thier exceptional customer service."
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toni dorsey

December 17, 2022

5  out of  5 rating by toni dorsey
"Wonderful experience! Spoke with Ashley Beckman over the phone to set up my policies. She was incredibly helpful and very polite with answering any and everything I had questions about. Looking forward to working with this group of agents."
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gene foster

December 2, 2022

5  out of  5 rating by gene foster
"This agency is top notch. Wonderful customer service! They have been very responsive to my needs and appreciate each interaction. Can’t do much better!"
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Cammi Davis

October 23, 2022

5  out of  5 rating by Cammi Davis
"Rachel asked me about 7 years ago if I had ever considered life insurance; I admittedly had not; I'm 21, do 21-year-olds think about such things? I realized after a few minutes of talking with her that if something happened to me, I would become a burden on my family. I come from a small low-income family, so putting together funds for any arrangements following my death would be difficult for them. I choose to go with Rachel all those years ago, and she gives me great confidence in knowing my policy was crafted just for me and my needs. Now, I don't have to be concerned about becoming a burden, on my twin sister, who just recently had a child."
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Denise Edwards

October 17, 2022

5  out of  5 rating by Denise Edwards
"Rachel is super nice and helpful! I am so happy to have someone so professional with my insurance. I just added a vehicle and was able to get a rate with better coverage almost $75 less than Progressive. Super pleased!"
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Daniel Hawthorne

October 14, 2022

5  out of  5 rating by Daniel Hawthorne
"We were initially in need of coverage for a single multi-family investment property, which we got from Rachel Williams SF. But, we ended up going through this wonderful team for a 2nd investment property, multiple vehicles, our primary residence and life insurance. This team is so great at explaining things and makes securing protection an effortless experience!! Amazing work!!"
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Chris Buback

October 13, 2022

5  out of  5 rating by Chris Buback
"Great service, friendly and professional!"
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Elesha Everage

August 19, 2022

5  out of  5 rating by Elesha Everage
"I called in today and worked with Ashley! Omg she was amazing!!!!! She spoke so highly of Rachel and she also helped me save money thank you Ashley for everything !!!!"